Case studies

A major player for over 170 years in the beverages, food, personal care and home care markets, SIDEL has 14 factories around the world.

Until recently, visit management was orchestrated via an ageing application. Faced with functional challenges, SIDEL decided to undertake an upgrade project, initially aiming for a minimum viable product, before considering progressive evolutions. The new application covers both internal and external needs, and even offers a module dedicated to creating visa applications.

Tools

Application responsible for managing visits via PowerApps

SharePoint-based solution

Workflow notifications and document generation via Power Automate

Application linked to Teams

Targets

• Replace the existing tool with a more modern solution that is more adaptable and efficient.
• Facilitating the planning and coordination of visits to the various sites.
• Quickly deliver a minimum viable product to meet immediate needs while considering future improvements.

The action plan

1. Two short presentations to identify the need and the existing situation (30 min to 1 hour).
2. Two intensive workshops (2 hours each) to specify the functional requirements in detail, including mock-ups and discussions on our vision of the project.
3. Several brainstorming workshops focused on modernising the user experience with our UX expert, Lola.
4. A development phase (specially designed for adaptability to telephone and web) with weekly monitoring
5. Acceptance and production phases to ensure a smooth transition.

The solution

The new application has been developed to:

📅 Plan the logistical aspects of a visit (accommodation, catering, etc.);

📍 Select the tour site, enter tour details and add participants;

🔄 Manage the internal organisation (catering, coffee services, etc.) and external organisation (dinners, transport, accommodation);

💻 Simplify management with an administration interface that allows you to monitor status, appoint a manager and organise the necessary services;

📧 Send email notifications to keep all participants and stakeholders informed;

📈 View a global schedule of visits.

Duration of the projet

Approximately 3 months.

Results

😀 Greater user satisfaction;

⏱️ Increased efficiency, optimised organisation and significant time savings when organising visits;

✅ A reduction in potential errors;

🛠️ A reliable and robust solution, meeting expectations while providing a solid foundation for future developments.

Thanks to the Power Platform, saying goodbye to technical debt has never been easier. With an unbeatable time-to-market, it’s the perfect solution for rapid, efficient and cost-effective modernisation.

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